Return Policy
At Bianca's Boutique London, we strive to keep our customers satisfied. However, if you wish to return an item, this document explains our return policy clearly and transparently.
1. Conditions for Returns
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You may only request a return after you have physically received the item.
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All return shipping costs are the full responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags attached.
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Trying on items is allowed, but wearing them is not.
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Ordering multiple sizes with the intention of returning part of the order is strongly discouraged. Excessive or repeated size-based returns may be declined.
2. Return Process
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Register your return by contacting info@biancasboutiquelondon.com within 14 days of receiving your item.
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You will receive the return address of our supplier (located in China).
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You must return the item entirely at your own expense, including any customs fees or shipping charges.
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We strongly recommend using a shipping method with track & trace.
3. Refunds
Once the returned item has been received at the supplier’s warehouse and approved based on its condition, the purchase amount will be refunded within 14 days using the original payment method.
4. Liability
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We are not responsible for lost packages if the tracking information shows that the shipment was delivered to the address provided by the customer.
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If an incorrect address was entered during checkout, liability lies with the customer.
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Address errors must be reported within 24 hours after placing the order.
5. Contact
For any questions regarding returns, you can reach us at:
info@biancasboutiquelondon.com